Privacy Policy

Last Updated: 2026-07-02

1. Introduction

KEIKKU ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website keikku.com and make purchases from us.

We are based in Finland and comply with the General Data Protection Regulation (GDPR) and Finnish data protection laws.

Data Controller: KEIKKU – Kinkkiset Tilanteet Oy Perhekuja 4 C, 00680 Helsinki, Finland Business ID: 3466630-2 Email: tilaukset@keikku.com

2. Information We Collect

2.1 Information You Provide

  • Order Information: Name, email address, shipping address, billing address, phone number
  • Payment Information: Processed securely by our payment providers (Klarna, Stripe, etc.) - we do not store full payment card details
  • Account Information: Email address and password if you create an account
  • Communications: Content of emails, messages, or inquiries you send us
  • Survey/Feedback: Responses to surveys or reviews you choose to provide

2.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device type
  • Usage Information: Pages visited, time spent, click patterns
  • Location Information: Country and general location based on IP address
  • Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about orders, shipping, and customer service
  • Send marketing communications (only with your consent)
  • Improve our website and products
  • Comply with legal obligations
  • Prevent fraud and ensure security

Legal Bases (GDPR):

  • Contract: Processing necessary to fulfill your order
  • Consent: Marketing communications, cookies
  • Legitimate Interests: Improving our services, fraud prevention
  • Legal Obligation: Tax and accounting requirements

4. Sharing Your Information

We share your information with:

  • Shipping Partners: To deliver your orders (e.g., Posti, PostNord, DHL)
  • Payment Processors: To process payments (e.g., Klarna, Stripe)
  • Analytics Providers: To understand website usage (e.g., Google Analytics)
  • Marketing Platforms: To deliver ads (e.g., Meta) - only with your consent

We do not sell your personal information.

5. International Transfers

Your data may be transferred to and processed in countries outside the EEA. When this occurs, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission

6. Data Retention

We retain your information for:

  • Order Data: 7 years (legal/tax requirements)
  • Marketing Consent: Until you withdraw consent
  • Analytics Data: 26 months (anonymized thereafter)
  • Customer Service Records: 3 years after last contact

7. Your Rights (GDPR)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limitation of processing
  • Data Portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at tilaukset@keikku.com.

8. Marketing Communications

You can unsubscribe from marketing emails by:

9. Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption for data transmission
  • Secure payment processing
  • Limited access to personal data
  • Regular security assessments

10. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children under 16.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice.

12. Contact Us

For privacy-related inquiries:

KEIKKU Email: tilaukset@keikku.com Address: Perhekuja 4 C, 00680 Helsinki, Finland

You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu) at tietosuoja.fi.